Allora Day Spa - Spa Etiquette


Allora Day Spa reservations are recommended. Either a credit card, gift card as well as a deposit or membership number is required to secure your reservation. All major credit cards are accepted.


Plan to arrive at the Spa 30 minutes prior to your treatment time and check-in no later than 15 minutes before your scheduled treatment time. Please give yourself ample time for check-in since wait times can vary, especially on the weekends. As a courtesy to the next scheduled guest, your treatment will end on time regardless of the time it begins. Please arrive in comfortable clothing, ready to relax. We recommend that you do not bring jewelry or other valuables with you to the spa. Allora Day Spa does not assume liability for your valuables. Spa robes, slippers, and beverages are provided for your enjoyment.

If a guest is late to their appointments they will only receive the remaining time of their appointment and if late more than 15 minutes they will be charged and no services will be rendered.

Cancellations & Rescheduling

If you are unable to keep your appointment and need to cancel and/or reschedule, please call 407-868-9000 for Eola and 407-904-3113 for Sand Lake reservations before 4pm the day prior to your scheduled appointment and speak with an agent directly to submit your cancellation or reschedule request. Those calling after 4pm the day before or those who do not appear for their scheduled appointment will be charged 100% of the treatment price with the credit card on file. Cancellations for Friday through Sunday must be placed 48 hours in advance.

Age Limitations

Spa treatments, including but not limited to massages, body treatments, facials, nail services and waxings are all available for guests 18 years and older. Parental supervision for spa treatments is required for guests under 18. Children 12 and under are not able to receive any services for their own safety.

Gift Cards

Online Gift Certificates are non-transferable and non-refundable. Online Gift Certificates must be presented before services rendered, otherwise, an alternate form of payment will be expected. Valid ID is required at time of redemption. Not to be used for Products, Introductory Offers, Specials or Gratuity unless specified. When an Online Gift Certificate is purchased for a Spa Package, please note the package is to be done in one visit otherwise will be honored at face value. Online Gift Certificates are valid for redemption 3 days after purchase. In-store Gift Cards are treated like cash. Gift Card cannot be redeemed for cash and is non-refundable. Redeem at time of payment. Any remaining balance will stay on Gift Card and be returned to the guest. Allora Day Spa is not responsible for any lost, stolen, damaged or unauthorized use of the Gift Certificates. In-house gift cards only be redeemable at the Store purchased. All online gift cards are redeemable at any location.

Health & Safety

Please inform us of any health conditions at the time of booking your appointment. These include: high blood pressure, heart condition, allergies or pregnancy. You will also be asked to complete a medical history form upon arrival at the spa so your spa therapist can better customize your experience to your needs.

Introductory Offer

Introductory Offer is good for first time guests on the following services: 1 hr. Calma Swedish Massage, 1 hr. Personalized Relaxing Facial, 1 hr. Body Treatment. Introductory Offer is not valid with online Gift Certificates or any other special offers. Can not be purchased with Gift Certificates. Restrictions apply. Not valid with Gift Cards. Not to be combined with any other offers. Spa Finder, Spa Wish and Spa Week Gift Cards are not to be used with Intro-ductory Offer.


Gratuities are not included in the value of the services (20% of full menu price is suggested).

Timing of services

  • A 90 min. session consists of 80 min. hands-on service and 10 min. for consultation and dressing.
  • A 1 hr. session consists of 50 min. hands-on service and 10 min. for consultation and dressing.
  • A 30 min. session consist of 25 min. of hands-on service and 5 min. for consultation and dressing.

Discomfort with Treatment

Acknowledge and agree that Provider's staff does not diagnose illness or prescribe medical treatments or pharmaceuticals and that services rendered by the staff are for my own sense of wellbeing and relaxation, are not medical in nature and are not a substitute for diagnosis and treatment by a licensed medical professional. I acknowledge and agree that I have fully disclosed on my client intake form any medications, physical injuries and current medical conditions that may affect my treatment. By voluntarily choosing to use the spa facilities and receive the spa treatments offered by Provider, I warrant that to the best of my knowledge, I have no disability, impairment, or ailment that impacts my ability to receive the spa treatments and services I have requested.

Acknowledge and agree that by signing this Waiver and Release of Liability, I am confirming my understanding that there may be inherent risks associated with the use of Provider's facilities, spa equipment and receiving spa treatments from Provider, including bodily harm that may include, without limitation, soreness, discomfort, bruising, scratching, skin irritation and allergic reactions. I further acknowledge and understand the contagious nature of the COVID-19 virus and the possibility of being exposed to or infected by COVID-19 while receiving spa treatments and related services from Provider. There may be other risks and social and economic losses either not known to me or not readily foreseeable at this time. I fully accept and assume all such risks and all responsibility for losses, injuries, costs, and damages I incur as a result of my use of Provider's spa facilities and my participation in the various spa treatments, programs and related services offered by Provider.

Release, discharge, and covenant not to sue Allora Day Spa, LLC and any of its officers, directors, members, shareholders, past and present employees, agents, representatives, insurers, any affiliates, parent, subsidiaries and related entities, and any successors and assigns of any of these parties (each considered one of the "Releasees" herein) of and from any and all liability, claims, personal injuries, demands, losses or damages caused or alleged to be caused by, in whole or in part, the negligence of any or all of the Releasees arising out of my use of Provider's spa facilities and my participation in any spa treatments, programs and related services offered by Provider. I further agree that if, despite this release and waiver of liability, assumption of risk, and indemnity agreement, I, or anyone on my behalf, makes a claim against any of the Releasees, I will indemnify, defend and hold harmless each of the Releasees from any litigation expenses, attorneys' fees, loss, liability, damage, or cost which any Releasee may incur as a result of such claim, to the fullest extent permitted by law.

This Waiver and Release of Liability is governed by Florida law. Jurisdiction for any action arising from this Agreement shall be solely and exclusively in the Circuit Court of the Ninth Judicial Circuit in and for Orange County, Florida. Any true fully executed copy of this document, including any fully executed facsimile or electronic copy hereof, shall be deemed to constitute an original of the same. In the event of any litigation arising out of, or to enforce this agreement, each such party expressly waives all rights to trial by jury of any such action.

I have read this Waiver and Release of Liability, fully understand its terms, understand that I have given up substantial rights by signing it, and have signed it freely and without any inducement or assurance of any nature and intend it to be a complete and unconditional release of all liability to the greatest extent allowed by law and agree that if any portion of this Waiver and Release of Liability is held to be invalid, the remainder, notwithstanding, shall continue in full force and effect.


  • All Couples services can be done next to your loved one upon request and availability except Facials. Facials are done in separate rooms.