Allora Day Spa - Spa Etiquette
Allora Day Spa reservations are recommended. Either a credit card, gift card as well as a deposit or membership number is required to secure your reservation. All major credit cards are accepted.
Plan to arrive at the Spa 30 minutes prior to your treatment time and check-in no later than 15 minutes before your scheduled treatment time. Please give yourself ample time for check-in since wait times can vary, especially on the weekends. As a courtesy to the next scheduled guest, your treatment will end on time regardless of the time it begins. Please arrive in comfortable clothing, ready to relax. We recommend that you do not bring jewelry or other valuables with you to the spa. Allora Day Spa does not assume liability for your valuables. Spa robes, slippers, and beverages are provided for your enjoyment.
Cancellations & Rescheduling
If you are unable to keep your appointment and need to cancel and/or reschedule, please call 407-868-9000 for Eola and 407-904-3113 for Sandlake reservations before 4pm the day prior to your scheduled appointment and speak with an agent directly to submit your cancellation or reschedule request. Those calling after 4pm the day before or those who do not appear for their scheduled appointment will be charged 100% of the treatment price with the credit card on file. Cancellations for Friday through Sunday must be placed 48 hours in advance.
Spa treatments, including but not limited to massages, body treatments, facials, nail services and waxings are all available for guests 18 years and older. Parental supervision for spa treatments is required for guests under 18. Children 12 and under are not able to receive any services for their own safety.
Online Gift Certificates are non-transferable and non-refundable. Online Gift Certificates must be presented before services rendered, otherwise, an alternate form of payment will be expected. Valid ID is required at time of redemption. Not to be used for Products, Introductory Offers, Specials or Gratuity unless specified. When an Online Gift Certificate is purchased for a Spa Package, please note the package is to be done in one visit otherwise will be honored at face value. Online Gift Certificates are valid for redemption 3 days after purchase. In-store Gift Cards are treated like cash. Gift Card cannot be redeemed for cash and is non-refundable. Redeem at time of payment. Any remaining balance will stay on Gift Card and be returned to the guest. Allora Day Spa is not responsible for any lost, stolen, damaged or unauthorized use of the Gift Certificates. In-house gift cards only be redeemable at the Store purchased. All online gift cards are redeemable at any location.
Health & Safety
Please inform us of any health conditions at the time of booking your appointment. These include: high blood pressure, heart condition, allergies or pregnancy. You will also be asked to complete a medical history form upon arrival at the spa so your spa therapist can better customize your experience to your needs.
Introductory Offer is good for first time guests on the following services: 1 hr. Calma Swedish Massage, 1 hr. Personalized Relaxing Facial, 1 hr. Body Treatment, or the Deluxe Manicure. Introductory Offer is not valid with online Gift Certificates or any other special offers. Can not be purchased with Gift Certificates. Restrictions apply. Not valid with Gift Cards. Not to be combined with any other offers. Spa Finder, Spa Wish and Spa Week Gift Cards are not to be used with Intro-ductory Offer.
Gratuities are not included in the value of the services (20% of full menu price is suggested).
Timing of services
- A 1 hr. session consists of 50 min. hands-on service and 10 min. for consultation and dressing.
- A 30 min. session consist of 25 min. of hands-on service and 5 min. for consultation and dressing.
Discomfort with Treatment
The client has the right to end the session at any time should they feel dissatisfied or uncomfortable with the session in any way. Clients who are dissatisfied with a therapist are inclined to report their dissatisfaction at the time of checkout before the transaction is completed, if not no way of refunding or voiding transactions can be made. Thank you for your understanding. Your intake form will include the following language:
I declare that I am with full legal capacity and physical condition to utilize the spa facilities and I do it with full knowledge, understanding and appreciation of the risks implicated therein. I hereby aclnowledge and agree to use the facilities and / or treatments of the spa with the understanding that the possible risk and/or diseases which I may substain personally will be my full and complete responsibility through this writing, I release Allora Day Spa as well as their employees.
Arbitration Clause (OPTIONAL): In the event that any controversy or claim arising out of this Agreement cannot be settled by the parties, such controversy or claim shall be settled by arbitration, in the city or town in which the parties are residing, in accordance with the then current rules of the American Arbitration Association and judgment upon the award may be entered in any court having jurisdiction thereof.
- All Couples services can be done next to your loved one upon request and availability except Facials. Facials are done in separate rooms.